Are you the go-to person when it comes to technical troubleshooting and customer support? Do people admire your patience, problem-solving skills, and ability to explain complex things with clarity? If yes, this opportunity might be your next big step.
About the Role
Location: Remote
Schedule: Full-Time | Shifting Schedule
Industry: SaaS / Podcasting
We are looking for a Customer Success Specialist to join a fast-growing global podcasting platform. In this role, you’ll support creators worldwide by providing technical assistance, resolving issues, and ensuring they succeed in bringing their stories to life.
This is more than a support role—it’s about building trust, driving solutions, and shaping great customer experiences.
What You’ll Do
- Provide efficient, detailed support to users via email and chat
- Troubleshoot issues, replicate bugs, and escalate when necessary
- Document customer concerns and identify trends that may impact users
- Share feedback and suggest improvements to enhance customer experience
- Work closely with a team of passionate, customer-first professionals
What We’re Looking For
- 3+ years in customer-facing technical support (SaaS experience preferred)
- Strong written and verbal English communication skills
- Empathetic, patient, and solutions-driven mindset
- Tech-savvy and adaptable in a fast-paced environment
- Open to feedback, eager to learn, and a great team player
- Willing to work on shifting schedules
- Bonus if you have:
- Knowledge of podcasting or experience creating content
- Familiarity with tools like Google Suite, Intercom, Stripe, and Slack
- Experience using audio or video editing tools (Audacity, Adobe Audition, Capcut, etc.)
Why This is Worth It
- 100% Remote – work from anywhere with reliable internet
- $9–$11/hour depending on experience
- Health card/HMO after 3 months
- 3 weeks paid time off yearly + 12 paid holidays
- Paid birthday leave
- 12 weeks fully paid maternity/paternity leave (eligibility applies)
- Stock option package after 1 year
This role is highly competitive and positions close quickly once filled.
How to Apply
Just fill out our application form here: